General Terms and Conditions

Tour Leader

The Tour Leader is the professional driver who runs the route, schedules, activities and customer needs.

Monitor

The Monitor is the specialized professional who manages the activities and all its directions about rules, safety, conduct and equipment usage should be followed.

Official Language

The official languages for our programs are Portuguese and English. It does not exclude the possibility of using other languages but only if the designated Tour Leaders or Monitors are fluent in those languages.

Clothing

We recommend the use of comfortable clothing and sport shoes while participating in our activities.

Personal Belongings

Arbez Zebra is not responsible for loss or theft of personal property, advising customers to ensure adequate protection to all of their belongings.

Acessibility

Each activity may have different and specific accessibility conditions depending on whether there are children, pregnant women, disabled persons or other.

Changes

Our Tours and activities may be subject to change due to technical, operational or weather issues. This management is carried out by Tour Leader and it will be canceled if the appropriate security conditions for implementing the program are not met. This changes are not subject to refund.

Complaints

Complaints must be made immediately to the Tour Leader so he can try by all available means to ensure the safety or quality of the program and respond to customer needs.

Responsibility

Arbez Zebra operates in some natural parks and protected landscape areas, being obligated to follow some rules for use and circulation related to speed, noise, nature conservation and respect for others users of those spaces.

Where applicable, the Tour Leader informs customers of all the conduct standards and vehicle usage. Customers may be asked to sign a disclaimer specifying all the security, material and psychological issues demanded for participating in the activity.

Booking and Purchase via Website Procedures

The reservation and purchase procedure via the Arbez Zebra website shall be as follows.

- Form Fill with the desired tour information, desired date, personal data and contact.

- Booking confirmation by Arbez Zebra.

In the case of participation of children in programs where it is allowed, the client should give their age information when filling the pre booking form.

Cancellation Policy

For cancellation of reservations consider the following conditions

- Cancellation up to 15 days before the even - Return of 50% of the Paid Amount.
- Cancellation up to 48 hours before the event - Return 0% of the Paid Amount.

Conditions for Quad Bike Tours e RZR Buggy Tours

The Quad Bike Tours e RZR Buggy Tours are guided tours in privileged natural areas where All Terrain practice is authorized. Previous experience in carrying out this type of activities is not required but it is advised to have experience in driving motorized vehicles

Vehicles

The off-road vehicles are motorized vehicles with capacity for a driver and a passenger.

Required Participation Conditions

- Driving License is mandatory

- Safety equipment use (Helmet and Safety Glasses provided by Arbez Zebra)

Forbidden Participation Conditions

- The use of open shoes (sandals, slippers) is forbidden.

- Participation of people with psychologically changed states (alcohol or drugs) is strictly forbidden.

Acessibility

For comfort and security reasons the accessibility to this activity is conditioned to people with:

- Height above 1.90m

- Weight above 110kg

- Height below 1.50m

- Pregnancy

- Wheelchair usage.

Reservations

Reservations must occur until 24 hours before the activity..

Minimum of Participants

The tours have a minimum number of participants of 2 vehicles.

Conditions for Jeep Safari and Bus Tours

Vehicles

The vehicles used in these events have maximum capacity of 8 passengers. It may be inferior in exceptional cases. This should be always confirmed when booking.

Accessibility

For comfort and security reasons we do not recommend participating on Jeep Tours to persons with more than 1,90 m height, more than 110 kg weight or pregnant women.
Persons with conditioned mobility or wheelchairs are subject to space availability or should make extra reserve in the amount of € 40.00.

Minimum of Participants

We require a minimum of 6 participants for the Tour to be done. This requirement can be changed in exceptional cases and this must be always confirmed when booking.

Time schedules

All the timings for the tours can be changed for technical or logistical reasons. Pick Up and Drop Off times for the demanded geographical location should be always confirmed when booking.

In case of any arising issues, the consumer can appeal to the alternate consumption authority:

- Centro de Arbitragem de Conflitos de Consumo de Lisboa http://www.centroarbitragemlisboa.pt/

or

- CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo http://www.arbitragemdeconsumo.org/

Any other information at www.consumidor.pt.